Frequently Asked Questions

 

Q: How do I pay my rent?

A: We can accept your check or money order in the leasing office (no cash payments), or you can pay online through our Resident portals with Appfolio.com

 

Q: Can I move to a bigger apartment later on in the same community?

A: Yes - we do allow internal resident transfers. Please see your property manager regarding our transfer policy requirements.

 

Q: Can I add an additional occupant to my lease after I move in?

A: Yes - the new occupant will need to complete the application process through your leasing office prior being added to the lease.

 

Q: If I need something fixed in my apartment, how quickly will it be done?

A: Most of our general service requests are completed within 24-48 hours. There may be cases when this is not possible- due to needing to order a part or calling in a specialized contractor- but they are taken care of as quickly as possible.

 

Q: How soon will I know if my application is approved?

A: In most cases, we get our application results back within about 24 hours! Occasionally, this time frame can be longer if an application is submitted over a weekend or holiday. Additionally, some states' criminal background checks may take up to 3 days.

 

Q: Do you allow pets?

A: Some of or communities allow pets. Please check with the community manager and find out the details, there are breed and size restrictions as well as fees.